Refund & Cancellation Policy

Adroyt follows the standard model for AI and usage-based software: you can cancel any time and keep access through the end of the period you've paid for, subscriptions are not refunded mid-cycle (with one exception — a 14-day money-back window on new annual plans, see Subscription below), and prepaid AI credits are non-refundable. Because AI usage consumes real provider (compute) costs, usage that has already been spent cannot be refunded.

• Cancel any time from Billing settings. Cancellation takes effect at the end of the current billing period — you keep access through the period you've paid for.
• No mid-cycle or prorated refund of the current period (monthly or annual).
• New annual sign-ups: a first-time annual subscriber may request a full refund within 14 days of the initial charge. Not available on renewals or monthly plans.
• Adding a seat mid-cycle is prorated onto your next invoice; removing a seat posts a proration credit to your next invoice. Seat changes are not cash refunds.

• Credit packs are non-refundable and non-transferable. They are prepaid usage, consumed as you use AI, and do not expire while your account is active.
• Trial credit granted at signup is promotional, expires at the end of your trial, and is forfeited if unused. It has no cash value.
• Purchased credits remain usable while your account is active — including after you cancel, through the end of your paid period. They are forfeited only when your access ends (the end of your final paid period, or account closure); credits are a prepaid service allowance, not stored cash.

We refund, at our discretion, duplicate or erroneous charges and confirmed billing bugs, and we issue account credits for material service outages that breach our SLA. Approved refunds are returned to your original payment method via Stripe.

• Cancel: Billing settings → Cancel subscription (effective at period end).
• New annual money-back: email [email protected] within 14 days of your first annual charge to request a full refund.
• Other refund requests (the billing-error cases above): email [email protected] with your workspace and the charge details.

Subscriptions renew automatically each period until cancelled. Pricing changes are announced at least 30 days in advance. This policy forms part of our Terms of Service.